Disclaimer

DJ Products, Inc. rated machine towing capacities are an estimate only. Factors in every application change the amount of horizontal force required to move a load including (but not limited to): surface and surface conditions, weight of load, wheel type on the load, the amount of friction caused by the wheel bearings, etc. Please consult with a DJ Products Sales Engineer as their experience and requested site survey information will determine which unit and power/weight confirmation is best for your application.

Customer Service

To check on the status of your order, report damage, trace delivery or request a return authorization number, please call our customer service representatives at 1-800-686-2651 Monday through Friday 8:00 am to 5:00 pm CT

Limited Warranty

The limited warranty covers defects in material or workmanship in all of the DJ Products Products for the stated warranty period from the date of delivery. DJ Products will repair or replace any Product, which proves to be defective in materials or workmanship during the limited warranty period. This limited warranty does not apply to any damage caused by a carrier, nor to any alterations of the Product not expressly authorized by DJ Products and in conformity with applicable Product specifications and use limitations.
This limited warranty does not extend to any Products which have been damaged as a result of accident, misuse, abuse, normal wear and tear, acts of God or other contingencies beyond DJ Products control, or as the result of service or modification by anyone other than DJ Products.

EXCEPT AS STATED ABOVE, ERGOSOURCE MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO ANY PRODUCT, AND, IN PARTICULAR, MAKES NO WARRANTY OF MERCHANTABILITY OF FITNESS FOR ANY PARTICULAR PURPOSE. The remedies of the Purchaser set forth herein are exclusive, and the total liability of DJ Products with respect to the Products furnished, whether based on contract, warranty, negligence, indemnity, strict liability or otherwise, shall not exceed the purchase price for the Products upon which such liability is based.
DJ PRODUCTS SHALL IN NO EVENT BE LIABLE TO PURCHASER FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF ANY BREACH OF THE LIMITED WARRANTY OR ANY DEFECT IN, FAILURE OF, OR MALFUNCTION OF THE PRODUCTS FURNISHED HEREUNDER, WHETHER OR NOT SUCH LOSS OR DAMAGE IS BASED ON CONTRACT, WARRANTY, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE. DJ Products shall not be liable for consequential, incidental, indirect, special or punitive damages even if the limited remedy afforded herein fails of its essential purpose; the express intent of the parties being that the risk of all such loss or damage shall be borne the Purchaser and/or Purchaser’s insurer.

Shipping & Returns

Shipping Procedures:
Orders are shipped by carrier in the 48 contiguous states (Alaska & Hawaii are extra) with shipping and handling charges added, whether prepaid or invoiced. Allow 3 to 6 weeks for production of product. Next Day and Second Day delivery available upon request. Additional charges will apply. The freight calculator is only an estimated shipping quote and after the order is placed an accurate shipping quote will be emailed to you before the order is shipped.
Deliveries to addresses without a loading dock are subject to a noncommercial delivery charge of $225.00. The noncommercial delivery service charge includes the following:
Delivery to a non-commercial address
Delivery to a residential address
Lift gate truck
Phone call to schedule your delivery
*Failure to be present for a scheduled delivery may result in additional re-delivery charges. these charges are the responsibility of the customer.

Return Policy:

A “Return Goods Authorization” (RMA) number must be obtained for all returns. Returned merchandise must include our packing slip and must be returned in its original packaging and must be received in resalable condition to ensure proper credit. Returns must be made via a traceable form such as Fed Ex, UPS or insured mail. Purchases returned after 14 Days will have a 25% Restocking Fee. Custom orders may not be returned and are non-refundable. Multiple/Quantity orders may not be returned and are non-refundable. All sales are final after 7 days, unless a RMA is approved by an authorized DJ Products representitive. All shipping charges associated with returned merchandise are the responsibility of the buyer. All refunds are made via an DJ Products Company check regardless of customers payment method. For complete instructions call 1-800-686-2651.