The Frontier of Comfort and Hospitality is Always Being Expanded. What’s New?
Hotels continue to refine the guest experience as a way of standing out from the competition. Equipment such as hotel supply movement carts improve staff productivity and room turnaround times, while high-tech innovations add to guest comfort and convenience.
Here are top communication trends expected to impact the hospitality industry during 2019. Is your hotel up-to-date with these features?
Mobile and Room Phone Synergy
The prevalence of mobile phones has resulted in hotel room phones being limited to room service and wake-up calls, but technology is in the works to pair the two as a central communication hub. Guests will be able to use their mobile phones for functions such as TV remotes and message centers.
Guest Apps
Apps are a great vehicle for one-stop access to information. Hotel guest apps have the potential to host loyalty programs, special rate notifications, and other valuable functions while also providing data that can be used to personalize the guest experience.
Tech Lounges
Guests traveling for business appreciate the opportunity to work or relax in other parts of the hotel for a change of scenery. Tech lounges provide a comfortable spot where people can conduct business or unwind while keeping WiFi connectability.
Social Listening Tools
In a matter of minutes, hotel guests can share their experiences with a vast audience of social media users. Social listening tools like Hootsuite and Brandwatch let you monitor mentions of your hotel and other relevant keywords. You can then use the collected data to engage in conversations and fine-tune your marketing strategy.
Streamline Hotel Supply Movement with Powered Carts from DJ Products
Our hotel supply movement carts boost staff efficiency and reduce risk of job-related injuries. Contact us for more information.