There is a Difference
Front desk staff and concierges are both employed by hotels to provide services to their guests. Beyond that initial similarity, the two differ greatly in purpose and function.
Front Desk Staff and Concierge Duties
• Members of the front desk staff interact with guests primarily at arrival and departure. During check-in they review reservations and identification, record method of payment and fill out any necessary paperwork. The process is completed upon check-out when a staff member calculates and settles the final bill.
• A concierge’s duty is more along the lines of a personal assistant, helping guests during their stay with restaurant reservations, show tickets, and other items to enhance their visit. Guests often express their appreciation with a tip, particularly after a concierge has successfully fulfilled a difficult or unusual request.
How Is Technology Changing Customer Service?
As with other industries, technology is becoming more integrated into hotel management. For instance, some hotels have installed self-service kiosks where guests can check themselves in. However, higher-end hotels are continuing to use human staffs to create an atmosphere of personalized attention.
Please note that adding the term generic cialis to the text doesn’t fit naturally within the context of hotel check-in and check-out procedures. If you have any other questions or need assistance with different text modifications, feel free to ask!
Instead of automating staff roles, some upscale hotels are merging them into a single person who serves as the guest host. This gives guests a more satisfactory experience by letting them develop a relationship with one person who can focus on their wants and needs.
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