Relaxed Afro American business man sitting at his desk looking into the air
In the highly competitive hospitality industry, an outstanding customer experience will set your hotel above the others. Here are four tips for becoming a great hotel manager, who surpasses customer expectations and maintains a high-achieving staff.
1. Follow-Up Is Key
Part of your job is handling concerns of both customers and staff. Make it a habit to listen carefully to everyone and follow through on any necessary action. You will quickly develop a reputation for integrity that will inspire loyalty in others.
2. Stay on Top of the Financial Situation
It’s easy to get lost in the day-to-day finances of your hotel, but it’s the overall picture that matters. Keep good records of all expenses and review them regularly to see if you can reduce costs or shift expenditures to areas of greater need.
3. Be Visible
Yes, you need to spend time in your office on administrative duties, but you’ll lose perspective if you don’t get a first-hand look at what’s going on. Perform random room inspections, observe front-desk operations and chat with your staff on a regular basis.
4. Treat Your Staff Well
Few people respond to an authoritarian approach. You and your staff have the same goal, so they’ll be far more motivated if you treat them all as members of a team.
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