Make Work a Little Easier on Yourself – Setting Automated Chatbots to Weed Out Frequently Asked Questions and Issues so You Can Focus on the Bigger Things.
With eCommerce becoming the preferred method of shopping, speed of order processing and shipping has become more important than ever. Equipment such as motorized trailer dollies helps streamline the process, but logistics technology is also growing more sophisticated.
What steps are you taking to upgrade your warehouse? Here are eCommerce logistics trends in the forefront for 2019.
Mobile Optimization
Smartphones are deeply entrenched in today’s society, making them a convenient tool for online shopping. Any retailer who hasn’t prioritized mobile-friendly sites is already behind the eight-ball, but they may fall further off the pace thanks to Google’s rollout of its mobile-first indexing.
Automation
Unfortunately, as the growth of eCommerce has put more demands on warehouses, the available pool of qualified workers has shrunk. Incorporating automation for basic tasks lets your warehouse operate with fewer employees who can be assigned to more skilled jobs.
Chatbots
The longer customers have to wait for assistance, the greater the chance they’ll simply abandon your site. Chatbots provide immediate communication to help customers through the buying process.
Delivery Options
For some time, next-day delivery was the ultimate service, but companies are now pushing the boundaries with same-day delivery. Unsurprisingly, Amazon is at the forefront of creative delivery methods with options such as drones and package lockers.
Upgraded Checkout Process
Slow or complicated checkout is the reason most often cited for cart abandonment on eCommerce sites. Retailers are turning to guest sign-ins, shorter forms and autofill fields to make checkout easier and quicker to navigate. Many companies are also beginning to accept cryptocurrency and other alternative payment options.
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