Hospitality Trends 2017
A successful hotel is more than just a place to sleep. The hospitality industry is always adapting to accommodate evolving customer needs and incorporate current marketing methods.
Industry newsletter 4Hoteliers weighs in with significant hospitality trends that hotel managers should keep an eye on in 2017.
What Does 2017 Hold for the Hospitality Industry?
- Technology continues to revolutionize the workplace as companies develop robots to enhance customer service in positions like housekeeping and concierge. While some workers may become displaced, this change will open up opportunities for those who are willing to learn new skills.
- Guests will be able to use mobile check-in by means of a “pod” or simply by going to their room. In some hotels, guest room phones are being replaced with in-room tablets which can be used to order room service and control other functions.
- Airbnb may be considered competition today, but in the future they are likely to morph into more of an overall distribution channel for both hosts and hotels. In the meantime, use Airbnb as inspiration to make your hotel the preferable resource for travelers.
- How do you define your company culture? Improve employee retention by treating them with the same respect and value that you give to your customers.
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