Our 2nd Annual Service Summit – a 2 day training event for service technicians – went amazing!
We started out with a company presentation and tour, featuring employees from throughout the company to share information with attendees about the company, our people, our processes, and our products. It kicked off with an introduction from our President, James Whaley. He welcomed attendees, shared his background with the company, and offered some insight as to what attendees should expect from the event. This was followed by a tour of our assembly, crating, shipping, and welding departments, with overviews of each department provided by department leaders.
Throughout day one of this two day training, our Service team lead attendees through various preventative maintenance procedures, along with a mechanical overview of units that apply most to the day-to-day work of our attendees.
Midway through the day, we had a fantastic lunch hosted by a couple of our offices gals (shout-out to some of our favorites: Bri, Maddie, and Miranda!).
We wrapped day one of our Service Summit at our facility with a splash (or ten) in a dunk tank, courtesy of Miranda. The fun didn’t end there. We headed out to Rice Creek Hunting & Rec with our attendees for a great evening of entertainment, followed by a delicious dinner.
Day two of the Service Summit focused on more hands-on training and troubleshooting. Our Service team set-up some real life scenarios for the attendees to work through on a variety of machines, making it easier for them to practice what they’ve learned and retain that information for the future service calls they might needs to attend.
Overall, everyone one had a great time, and we all learned a lot. Although this year’s Service Summit just ended, we’re already getting excited for the next one!
If you’d like additional information about training opportunities we offer, give us a call at 800-686-2651.