Tag: customer satisfaction

Free CartCaddy Demo Program Lets You Try Before You Buy

If you’re a businessman, you know that marketing and sales can get a customer in the door and make that first sale, but it’s superior customer service that keeps customers coming back. The management and staff of DJ Products are dedicated to providing our customers with superior service. If you have a material handling problem, our trained sales engineers can help you find a cost-effective, ergonomic solution that will improve production efficiency, benefit employee health and safety and improve your bottom line.

That’s a tall order for one of our compact, fuel-efficient, highly-maneuverable CartCaddies, but we know our equipment. We’re so certain of our product, we offer a free demo trial program. Try before you buy! Contact us and one of our sales engineers will make arrangements for you to receive and utilize a CartCaddy cart pusher at your facility before you buy. Put our ergonomically-designed, easy to maneuver, extremely versatile CartCaddy cart movers to the test in your own environment before you decide to order. It’s a good way for you to get to know us and experience first-hand the superior customer service that keeps our customers coming back.

A typical response from our demo program is this comment from C.F. at Admiral Beverage Corp.: “Tried it, all is well! Just send the invoice for payment.”

Here’s what some of our other customers have to say about DJ Products’ innovative CartCaddy carts, tugs and movers and our superior customer service program:

“Very impressed with the unit and love it!” said M.W. of Mark Webber, noting that the unit shipped sooner than expected.

“The CCShorty is working great. We haven’t had any problems with it. I will share this with other Weyco. Thanks for checking on us,” said J.G. of Weyerhaeuser, pleased with our follow-through customer service.

“The CartCaddy 5WP is working very well. The service you provide is great and it will be a pleasure to do future business with you,” said S. F. of Weyerhaeuser.

“Easy to operate, lots of power! Just like you said!” raved S.P. of Advanced Barrier Extrusions.

“First try worked flawlessly; all folks like it. Very maneuverable; talking about buying second unit,” noted a pleased R.R. at Aerospace.

“You did a great job adapting it to our containers,” said B.W. of Air Products, noting our ability to engineer and build to order.

“They got all five units. The one extra unit was for their gift shop and they LOVE it. They are very pleased with all the units; made their job so much easier,” said L.S. of the Arkansas Children’s Hospital. The hospital’s L.F. added, “Very pleased with your service and assistance … been a pleasure working with you.”

“Folks surprised at how fast it goes,” said A.P. of Airforce Research. “Slicker than they thought!!”

“The unit they have now; they want another one! Sending over PO# for two units,” said A.B. and Add Vantage.

Customers Find Unusual Applications for DJ Products’ Powered Carts

Here at DJ Products, we love to hear about some of the unusual and unique uses our customers have found for our motorized carts and powered movers. Often our customers’ inventiveness matches our own when it comes to finding new uses for our ergonomically-designed, compact and highly maneuverable CartCaddies.

S.B. of Sound Construction, who uses our versatile TrailerCaddy on job sites, found a unique personal use for his motorized vehicle mover during off hours. Boating and fishing are the big sports in his neck of the woods where nearly every driveway sports a boat on a trailer. Tired of the tedious back and forth maneuvering it takes to back a boat trailer into a narrow driveway, S.B. put his TrailerCaddy to use and easily positioned his boat in record time — and still had plenty of space to get the family car into the garage. His neighbors were so impressed, his TrailerCaddy is now in hot demand.

“No more must I watch the neighbors look like geeks trying to back their boats into the driveway — they simply borrow my TrailerCaddy,”  S.B said.

Often, customers come to us with a specific problem that challenges us to find new applications for our motorized equipment movers. We’re always pleased when our solution is a hit, as it was for J.A. of Wausau West High School.  

Lugging heavy, unwieldy, free-standing bleachers from one site to another was a problem for the maintenance crew at Wausau West High School. If you have ever tried to move one of these massive blocks of “portable” temporary bleachers, you know portability played second fiddle to sturdy construction when these units were designed. Unfortunately, the multiple uses to which schools must put their space demand flexible equipment use. Muscling bleachers into position for band concerts, school assemblies and various sporting events can tax the physical resources of even the stoutest maintenance crew. The risk of muscle and back strain and other injuries is high.

J.A. came to us seeking a solution. Our small profile, highly maneuverable, powered tugger, the CartCaddyShorty, proved to be the perfect solution. Capable of handling 3,000 pounds and maneuvering in tight spaces and crowded school corridors, the CartCaddyShorty allows a single worker to move and maneuver into place the school’s bleacher units in record time with no more backaches!

“Planning on spreading the work on this solution to the bleacher problem in other schools,” said a pleased J.A.

If you’ve found an unusual use for our equipment, we’d love to hear from you. And if you have a particular problem, give us a call. We love a challenge!