The Hospitality Industry Runs via a Robust Immigrant Work Force

The Hospitality Industry Runs via a Robust Immigrant Work Force
The Hospitality Industry Runs via a Robust Immigrant Work Force

Recent controversy about immigration policies in the United States has sounded an alarm among members of the hospitality industry. Potential regulation changes could seriously impact the robust immigrant workforce in restaurants and hotels.

How the Hospitality Industry Relies on Immigrants

According to the National Restaurant Association, nearly one-quarter of restaurant employees nationwide are immigrants. That number is even larger among chefs, where immigrants make up 45 percent of the total.

The ratio is borne out in individual states such as New Mexico, where approximately 22 percent of hospitality workers are immigrants. Numbers are even higher at some individual businesses such as the Inn of the Governors in Santa Fe, where immigrants are one-third of the hotel’s 75 employees.

“The Hardest Workers”

Cynthia Fresquez, general manager of the DoubleTree Hotel in Albuquerque, estimates that 50 percent of housekeeping workforces are comprised of immigrants. Fresquez adds that immigrants are “the hardest workers” who keep the businesses going.

That sentiment is echoed by Sam Gerberding, general manager of the Inn of the Governors. Gerberding says that immigrants are “profoundly important” because they are willing and able to perform jobs that would otherwise go unfilled.

Fernando Olea, owner and chef at Sazon, a Mexican restaurant in Santa Fe, employs a staff that is roughly 30 percent immigrants. Olea admits that he doesn’t know “how restaurants would be able to operate” without the immigrant workforce.

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What’s Trending in Technology for the Hospitality Industry?

What's Trending in Technology for the Hospitality Industry?
What’s Trending in Technology for the Hospitality Industry?

With newer technology like mobile wallets changing people’s expectations in a tech-saturated world, the hospitality industry is catching up with the trends. Beyond the booking apps, hotels can use technology to radically change the way employees work and the guest experience itself.

At DJ Products, we know how to boost your staff’s productivity with powered carts for hotels. With the touch of a button, loaded housekeeping carts can roll down the hallways—protecting you from the ticking time bomb of repetitive stress injuries that lead to downtime and compensation claims.

Today, we’re rounding up hospitality tech trends including such highlights as:

Wi-Fi and Conferencing Equipment: Unless you operate a small bed-and-breakfast, it’s time to add cellular signal boosters and high-density Wi-Fi so guests and conference attendees can get reception.

Smart Check-In and Room Keys: Smartphones can now make key cards obsolete, so guests can check in online and stroll right to their rooms.

Robots: Room service, towels, and more can be delivered by robots. For a more personal touch, our powered carts for hotels can get your smiling human workers around the property faster.

Infrared Sensors: Putting an end to early morning door knocks, infrared sensors can tell staff if a room is occupied.

Smart Home Features: Reward your valued guests by letting them input preferred heating and air conditioning levels and more, integrated with smart home features that activate upon arrival.

The technology is already here for many of the new hotel amenities that people will soon expect. Get started with powered carts for hotels from DJ Products to speed up and improve hotel guest services.

Bed Bugs in Hotels – The Problem is Getting More Notice from Guests

Bed Bugs in Hotels - The Problem is Getting More Notice from Guests
Bed Bugs in Hotels – The Problem is Getting More Notice from Guests

Over the Past few years, reports of bed bugs in hotels have received a great deal of media attention. Despite this fact, the hospitality industry is fighting an even greater battle with the public’s lack of general understanding regarding bed bugs.

Battling Public Misinformation

Researchers at the University of Kentucky recently conducted a survey to explore public perception of bed bugs in hotels. While 60 percent of respondents said they would move to a different hotel if they discovered evidence of bed bugs, no more than 25 percent would do the same with problems like smoky rooms or dirty linens.

Surprisingly, most respondents don’t know what bed bugs look like. When shown a “lineup” of five different insect pests, only 35 percent of business travelers and 28 percent of leisure travelers recognized the bed bug.

More than half the respondents said they would avoid a hotel that had a single online report of bed bugs. Jerrod M. Penn, PhD, lead author of the study, expressed concern at this finding, citing the unreliability of online reviews.

How Should Hotels Respond?

Wuyang Hu, PhD, senior author of the study, suggested a two-pronged approach to the issue:

  • Train hotel staffs to recognize bed bugs in the early stages.
  • Develop a reputation management plan to respond to online reviews as well as incidents within the hotel.

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Hotels Embrace Robots and Automated Butlers

Hotels Embrace Robots and Automated Butlers
Hotels Embrace Robots and Automated Butlers

Remember Rosie, the sarcastic but lovable robot maid employed by ’60 cartoon family The Jetsons? She’s becoming closer to reality as the hospitality industry increasingly integrates technology with guest services.

At Your Service: High-Tech Amenities

• The Aloft Cupertino, a stone’s throw from Apple’s California headquarters, employs Botlr, a robotic butler complete with bowtie who will deliver breakfast, towels and toiletries to your room.

• Luxury hotel YOTEL in New York City facilitates luggage storage with YOBOT. Guests leave their bags in a drop-off area for YOBOT to place in a secure locker and retrieve upon request. The entire process is controlled by touchscreens and PIN codes.

• Several Bay Area hotels have taken minibars to the next level with Plum, an automatic dispenser that holds wine at the perfect temperature and serves by the glass.

• All 748 rooms in the Wynn Las Vegas are equipped with Alexa, Amazon’s voice-activated personal assistant that handles tasks from opening the curtains to raising or lowering the temperature.

• Another plush Las Vegas hotel, the Aria, features in-room tablets for use in controlling room features, ordering room service, making spa or restaurant reservations and reading your hometown newspaper.

• Peloton’s internet-enabled exercise bikes are installed in several Westin hotels, allowing guests to take virtual spin classes.

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Hotel Industry Gripes About Airbnb and Illegal Hotels

Residential building
AirBnB is competing with hotels.

Short-term rental company Airbnb has become a major player in the hospitality business, but is it on the level? A recent industry report shows that the home-sharing service may actually be giving some commercial business operators an unfair and illegal advantage.

Home-Sharing or De Facto Hotels?

Airbnb has widely publicized its concept of matching travelers with people renting out space in their homes. According to a recent report sponsored by the American Hotel & Lodging Association and conducted by CBRE Hotels America, true home-sharing accounts for less than 20 percent of Airbnb’s business.

So what makes up the rest of Airbnb’s multi-billion-dollar revenue? The report states that it comes from “whole-unit rentals where the owner is not present,” which skate dangerously close to being commercial properties like hotels yet are not subject to the same regulations and taxes.

Findings are based on data from Airbnb’s bookings over a two-year period from October 2014 through September 2016. More than 50 percent of the company’s revenues in Miami and Oahu, two major travel destinations, came from hosts with multiple units as opposed to individual residences.

Airbnb Answers Back

Not surprisingly, Airbnb is refuting the report’s findings. Company spokesperson Ben Breit claims that many of their commercial listings actually come from AHLA member properties.

Hospitality Industry Powered Carts from DJ Products

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