The Art of Solving Material Handling Problems

How do you solve material handling problems in your business? Often the people charged with solving a problem on the floor or in the plant have no experience actually performing the tasks that are involved. The biggest hindrance to problem solving in business or industry can be management’s tendency to rely strictly on reports and charts. Sometimes you just have to get your hands dirty. 

As they say, there’s no substitute for experience. For instance, say you want to improve order picking productivity. In most operations, pickers spend 60% of their time walking. Obviously, measures that will reduce walking time will increase productivity. On paper transport routes can be planned, inventory placement can be allocated, cart loads can be configured and assembly points can be designated to presumably increase worker efficiency. On paper everything can look great, but on the floor reality can sabotage the best laid plans.

We’re not saying planning isn’t important. Of course it is. But it should be considered a starting point, not an end product. Before final implementation, you should take your plans for a test drive. Give ideology and reality a chance to meet. You’ll usually find that when put into practice paper plans need some serious tweaking to ensure that they achieve the desired results.

In our order picking example, picking items may not actually be located where expected due to warehouse concerns or overstock issues. In the picking area, items may not be optimally located. Picking bins may require workers to reach or stretch unnaturally, risking potential injury and decreasing productivity. Individual productivity can vary greatly between workers, particularly between seasoned and new employees. Picking items may not be transported to pick areas at an optimal rate. Transport surfaces can present their own challenges. Rough or sloped surfaces can decrease efficient transport. Batch sizes may not be optimally configured. Large batches or items may require transport on multiple carts. Reconfiguration to optimize cart loads can increase efficiency and productivity. While these issues may not be obvious on paper, they are obvious in practice and present considerable obstacles to efficiency and productivity.

Next time you work to solve a material handling problem in your business, spend some time walking in the shoes of your workers before you implement a final solution. It’s a sure way to guarantee success.

Six Sigma + Ergonomics = Productivity Gains

Implementation of a comprehensive ergonomics program is often initiated by a business for the obvious safety and financial benefits realized in reduced workplace injuries and their attendant costs. What many business owners fail to realize are the significant productivity gains possible when ergonomic practices and ergonomically-designed equipment are adopted. Businesses that practice Six Sigma have been quick to see the potential for sustained productivity gains when ergonomics are integrated into workplace practices.

Utilization of the 5-step Six Sigma process can help a business build a successful and sustainable ergonomics program that will not only produce impressive immediate production gains, but sustain and continue to improve those results over the long-term. Six Sigma practitioners have found that adoption of ergonomic practices and use of ergonomic equipment optimizes worker performance, reduces production cycle time, increases cost competitiveness, and empowers workers. The end result is increased production, improved product quality, a happier workforce committed to improvement, and a satisfyingly positive impact on your bottom line.

Six Sigma’s disciplined, process-oriented approach to problem solving involves five steps that are easily applied to development of a comprehensive ergonomics program:

Define. It’s important to know what you’re working toward, so the Six Sigma process begins by establishing the goals to be achieved. Clearly define the problems to be addressed by reviewing injury, illness and workers’ compensation claim data for commonalities. Production bottlenecks, quality issues, rework costs, and warranty costs are other problem indicators. Don’t neglect the important area of staff morale. High absenteeism is indicative of low morale. After defining problem areas, establish specific goals for improvement in each area. You’ll also need to determine tracking metrics and establish support and educational resources.

Measure. In order to correctly measure improvement, you need to pinpoint your starting point. Collect information about your workers and their abilities. Define the parameters and potential risk of each task, paying particular attention to potential stressors, including site lines, posture, reach required, force expended, repetition, vibration, noise levels, work environment temperature, etc. Collect data about the individual steps required to perform each task.

Analyze. Analyze the data collected to discover the root cause of each problem. Evaluate and identify risks associated with each task. Don’t neglect to talk to the workers who actually perform each task. They can provide astute insight into what works, what doesn’t and how to improve the situation. Before implementation, carefully evaluate potential process improvements, equipment and tools for their ability to solve the problem as well as risk potential. Determine and prioritize improvements to be introduced into the workplace.

To be continued Friday

A Powered Carpet Dolly is a Dream Come True for Carpet Installers

In early written instances of someone using a flying carpet, the purpose of having a carpet with magical powers is for people to be transported from one place to another quickly. However, if you have ever needed to transport a carpet itself, you may have wished it could fly. In the real world, we have ways to transport ourselves, but moving carpet and rugs is not always so easy. While you cannot get a carpet to float in the air or fly, you can certainly make your work a lot easier with a DJ Products carpetcaddy.

A CarpetCaddy Powered Carpet Dolly can take was traditionally a job for two or three people and make it into something that one person can do. Instead of having to send out a team of people to load, transport, and install carpet, mats or rugs, you can have one person do work that used to require several people. Even if you need to send a team out, one person can take care of transporting the carpet or rug while other team members concentrate on other tasks.

You can use our powered carpet mover to maneuver around a warehouse, set-up in an event center or gymnasium, or to remove and deliver of seasonal floor mats or rugs.

The size and price of the powered carpet dolly make it a much safer and more affordable solution than a bulky lift truck and its ergonomic design means that one employee can get the job done safely without overextending the body. Call 800-686-2651 to order yours today!

Managing a Multicultural Workforce

America’s workforce is becoming increasingly multicultural. At this year’s MHEDA convention, keynote speaker Steven Little predicted that changing demographics will redefine material handling workers and change the way we do business. As Baby Boomers retire and the U.S. workforce shrinks, industry will need to turn increasingly to foreign and immigrant workers. Within a decade, Little said, Spanish will be the primary language spoken in 20% of U.S. homes. Overcoming the language and cultural barriers presented by a multicultural workforce is expected to present a significant challenge for many industries, including material handling, warehousing and logistics operations.

As they have since the founding of America, immigrants bring with them a wealth of diverse languages, cultural traditions and customs. However, communication, productivity, and worker morale can suffer when differences are not addressed. This problem is already being experienced by businesses in the West and Southwest who employ Hispanic workers. Hispanics are one of the fastest-growing groups in the U.S. workforce. Unusually high injury rates and on-the-job deaths among foreign-born Hispanic workers prompted business owners to ask OSHA for help. In response OSHA is starting to offer classes on the social hierarchy of Latino and Asian cultures, both of which are more highly structured and rigid than American culture.

Accommodating the language, customs and social structure of foreign workers is necessary if immigrant workers are to be effectively integrated into the U.S. workforce. Material handling, logistics and warehousing firms that are proactive in accommodating language and cultural differences into their workplace routine will be able to profit from the increasing diversity of America’s workforce.